We’d Love to Hear From You

Hey there! Remember the last time you reached out to a company and actually felt heard? That’s the experience we’re aiming for here at silktstride. Our founder, Sarah, still replies to every fifth email personally—just a quirky tradition she started back when we were a tiny team working out of her garage. Now, even with growth, your voice remains our compass.

Get in Touch

Got a question that’s been itching your brain? Or maybe you just want to share how much you adore our silk scarves (we won’t mind the gushing!). Here’s how to find us:

• Address: 4255 Aviation Way, Los Angeles, CA – swing by if you’re in the neighborhood! We’ve got coffee and scarf samples waiting.
• Email: [email protected] (We usually reply within 12 hours—unless Sarah’s baking her infamous banana bread for the team.)
• Phone: +1213-994-2948 (Monday–Friday, 9am–6pm PST). Pro tip: Try calling around 3pm PST; that’s when our customer care lead, Miguel, plays his jazz playlist in the background.

Your Voice Matters

Here’s the thing—we’re not big on robotic responses or scripted replies. Last month, a customer’s offhand comment about packaging led to our eco-friendly redesign. So really, what you say sticks.

Prefer typing? Our live chat (bottom right corner) is manned by real humans from 8am–8pm PST. Or fill out the contact form—we read every submission over team lunches on Wednesdays.

P.S. If you’re emailing about collaborations, start with “Silk Road” in the subject line—it helps us spot creative opportunities faster. Funny story: That code phrase came from a misdelivered package of vintage maps that inspired our fall collection!